Franchise Insights

Expert guidance on recruitment, operations, and growth for franchise networks of all sizes.

Franchise CRM

October 20, 2026 • 7 min read

Most CRM software is built for one company. One sales team, one customer list, one set of reports, one person at the top who can see everything. That model fits almost every business in the country, which is why the big CRM products are so good at it.

A franchise network is not that shape. It is one head office and a collection of separate businesses, each owned by someone else, each with its own customers, its own staff and its own bank account. They share a brand and a way of working. They do not share a customer list, and they would be alarmed if they did.

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Expert Interviews

Most of what you can read about running a franchise network is thin. A good deal of it is American, some of it is …

Oct 6, 2026 • 5 min read

Development Plans

Most franchise development plans are written once, in the months before the first franchisee is appointed, and then …

Sep 29, 2026 • 9 min read

Franchisee Selection

There is a moment in almost every young franchise network when a candidate says, in effect, “I’ll have it, …

Sep 3, 2026 • 7 min read

Recruitment Channels

Most of what we’ve written about franchise recruitment has dealt with what happens after an enquiry arrives. The …

Sep 3, 2026 • 8 min read

Succession Planning

You built this franchise network from nothing. You wrote the operations manual. You recruited the first franchisees. You …

Apr 20, 2026 • 19 min read

Operations Manual

You spent £15,000 having your operations manual written. A franchise consultant worked with you for three months. The …

Apr 13, 2026 • 17 min read

Marketing Fund

You’re in a quarterly franchisee meeting. Everything is going well until someone raises their hand and asks the …

Apr 6, 2026 • 17 min read

Multi-Unit Franchisees

Your best-performing franchisee wants a second territory. Then a third. Within eighteen months, they’re operating …

Mar 30, 2026 • 18 min read

Performance Benchmarking

You pull up your monthly network performance report. Revenue across your 35 territories ranges from £8,200 to £31,000. …

Mar 23, 2026 • 18 min read

Discovery Days

You’ve spent £4,000 on franchise recruitment advertising this month. Your recruitment pipeline has generated …

Mar 16, 2026 • 17 min read

Compliance and Brand Standards

You’re reviewing the quarterly audit results for your franchise network. Twelve territories visited. Eight are …

Mar 9, 2026 • 17 min read

Franchisee Exit

One of your longest-serving franchisees calls you on a Tuesday morning. He’s turning sixty next year. He wants to …

Mar 4, 2026 • 21 min read

Territory Management

Your first franchisee is thriving. You’re ready to recruit the second. You offer them “the surrounding …

Jan 25, 2026 • 13 min read

First Year Franchisee Needs

Ask most franchisors what new franchisees need in their first year, and you’ll hear predictable answers: …

Jan 6, 2026 • 13 min read

Cheap Franchisees Cost

You’re struggling to recruit franchisees. The pipeline is slow. Prospects are hesitating at the investment level. …

Nov 28, 2025 • 11 min read

Franchise Agreement

The franchise agreement is the most important document in franchising. It’s also the most misunderstood. …

Nov 25, 2025 • 14 min read

When to Franchise

“Should I franchise my business?”

It’s the question every successful business owner eventually asks. …

Nov 19, 2025 • 12 min read

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