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Franchise Software Support | Franchise 360

Great franchises grow with Franchise 360.

Recruitment tools help you grow while a comprehensive Intranet gets your team talking. A first-class CRM maximises your sales and operational tools manage your activity.

All of this is topped off by inclusive support, premium infrastructure and the ability to customise or extend your system to suit your franchise model.

Contact Us

A Support and Hosting

Franchise expertise you can rely on

Franchisors tell us that our support routinely exceeds their expectations. Possibly this is because we offer a 0800 Freephone or email, no queue, direct support system to every franchisor. We’ll certainly help your franchisees if they just need a bit of advice but as the franchisor, you will be in control of all changes and updates.

When you get in touch your query is always handled directly by a professional developer while support issues are not ticketed and held for later resolution. Instead, we will attempt to help immediately and will stay in touch until the problem you have is resolved.

Support Features
Freephone and Email Support

Every franchise system we produce comes with freephone and email support; we have you covered whatever type of system you have.

Secure premium hosting

Our hosting partner Rackspace has fast response times, excellent uptime, top of the range Cisco firewalls and quarterly penetration testing to PCI compliance standards.

Reliable technology

The robust, scalable Oracle database, dedicated servers, RAID10 technology and regular backups are all part of the service.

Safe as houses

Our data centres employ advanced security practices such as keycard protocols, biometric scanning and around-the-clock interior and exterior surveillance.

Auto fault resolution

Our systems are smart enough to alert us when things go wrong; we often fix things before you even call.

Only smart staff

All of our support staff are qualified professional developers who can actually help you with your query.

Anthony Pilkington, Bookcheck

“One of the most positive aspects of GreyRidge is that they took the time to understand our business. Additionally, they take care of the system so that we don’t have to; for us it is simple and it just works. All our staff need is a browser.”


Adam Reek, Buymymotorhome.com

“Franchise 360 has been an easy win for us. The system was installed with no fuss and since the development team speak our language, we were able to discuss what we needed without the feeling that they were trying to confuse us with techno-speak.”


Nick Lyons, No Letting Go

“As a franchised business, we needed something that could not only efficiently manage our day-to-day work, we also needed a system that could allow us to see what was going on in each office”


Ginny Murphy, The Wheel Specialist

“Franchise 360 helps our company look credible and more professional by handling our leads from our website, giving us time to concentrate on other activities that can drive our business forward”


Susanne Cooke, Paw Pals

“We used to have so much paperwork and now those using the system can access the right information so much more quickly. That will make everyone, the carers, the franchises and our central team so much more professional and the savings are already significant”forward”


James Lee, Property Inventories

“We were immediately attracted to GreyRidge; they didn’t attempt to confuse us by being too technical and their plan for our software was clear and logical. We also needed something quickly and they were able to deliver quickly”


Luke Scrutton, Genie Tutors

“I am delighted with the new system; in particular, the shared data platform enables me to work more closely with my franchisees and thereby maximize our whole network performance.”

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